Frequently Asked Questions
Everything you need to know about your Google Beauty experience.
How can I track my beauty order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for skincare and makeup?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested unless they are defective.
Are Google Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Google Beauty products are 100% cruelty-free and we do not test any of our formulas or ingredients on animals.
How do I know which products are right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also use our AI-powered Virtual Skin Consultant tool to receive a personalized routine based on your specific concerns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options through our integrated financing partners.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.